All Brands

Product Warranty Terms & Conditions

1. Inspection Upon Receipt & Immediate Reporting

Please inspect the product immediately after receipt to ensure it is undamaged. If you find any of the following issues, please contact us **on the same day of receipt or at the latest within 24 hours**:

• Product is damaged
• Missing accessories
• Does not match the order

Please provide clear photos via WhatsApp as proof.
If no report is made within the time limit, the product is deemed to have been received in good condition and no further claims for transit damage will be accepted. If the outer shipping packaging is damaged, please take photos for your records in case you need to file a claim with the delivery company.

2. Scope and Limitations of Warranty

• Only products clearly marked with a warranty period on the product page are eligible for warranty service.
• Products with no warranty period stated or marked as “No Warranty” are not entitled to any warranty, return, or exchange service.
• Warranty applies **only to non-human-induced damage** under normal use (e.g. natural failure of electronic components).

The following situations are not covered by warranty:

• Man-made damage (drops, impacts, water damage, moisture, self-disassembly, modification, etc.)
• Damage caused by improper use, negligence, or inadequate maintenance
• Natural disasters, accidents, or other force majeure events
• Claims made after the warranty period has expired
• Missing complete warranty certificate or inability to provide proof of purchase

3. Warranty Certificate Retention Requirements

• You must properly keep the **warranty certificate** included in the original packaging (physical or electronic copy).
• It is recommended to take clear, complete photos of the warranty certificate with your phone as a digital backup (all information must be clearly visible, such as certificate number, purchase date, product model, etc.).
• When applying for warranty service, you must provide both:
  • Photo/scan of the warranty certificate
  • Proof of purchase (e.g. order screenshot or invoice)
• If the warranty certificate is lost or valid proof of purchase cannot be provided, warranty service will not be available.

4. Warranty Claim Procedure

If the product develops an eligible fault within the warranty period, please first contact customer service:

Please prepare the following information to speed up processing:

• Order number / Purchase date
• Product model and detailed description of the issue
• Photo of the warranty certificate
• Photos or short video of the fault (if applicable)

After confirmation by customer service, we will provide instructions on the next steps (e.g. return to Hong Kong store for inspection, repair, or replacement).

5. Regional Restrictions

• The above warranty service is **only available to customers who purchased and are using the product in Hong Kong**.
• Customers from other countries/regions who wish to use the warranty service must **bear all round-trip shipping costs to and from Hong Kong** (including shipping to our Hong Kong store and returning to your location).
• Overseas customers should confirm the return address and latest shipping requirements with customer service before sending the item for repair.

sFun HK reserves the right of final interpretation